| Q1: How safe is ordering from your site? |
Our site uses the most updated and encrypted software. We can guarantee you that ordering from our site is safer than ordering in real life. All of your personal information is secured using 124 bit encryption programs. |
| Q2: Are the images shown on the website true size? |
We have taken every effort to make sure that all images shown on the website are close to its original size. However, if the gemstones or designs are too small to show them well in its true size, we would have shown a little enlarged view. Please feel free to ask us about the size if you are doubtful. Our website is best viewed at 1024x768 pixels (your monitor resolution). |
| Q3: Do you provide the exact items which I have ordered or do you send 'similar' items? |
Yes, we will provide you the 100% exact items whatever you ordered. |
| Q4: Will the birth stone come with a certificate? |
All our birthstones will accompany a certificate of authenticity. |
| Q5: How do I place an Order on your website? Please tell me in easy steps. |
Fill in the enquiry form given below the product that you choose. And we would contact you after that |
| Q6: Will I receive an order confirmation via email? |
Yes, as soon as we receive the payment for your ordered product you will get an order confirmation with all details at your email address within 24 hours.
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| Q7: What should I do if I don’t receive my order confirmation email from you? |
| Generally, you will receive a confirmation email for your order within 24 hours time, except in case of any technical difficulties. |
| Q8: What are the modes of Payment? |
| We Accept Check, Money Orders/Cashiers Check, Pay Pal, Debit Cards & Credit Cards (Master Card, Visa, Discover, Amex) |
| Q9: How do I take care of my jewelry? |
| Please take care of the jewelry in the following ways for its long lasting life:- |
| (a) |
Keep away from moisture. |
| (b) |
Dont spray perfume on it. |
| (c) |
Keep the Jewellery in boxes and pouches. |
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| Q10: How long will it take to deliver the products? |
Generally the delivery period would be within 30 to 45 days. We will keep you informed as to when it will be delivered to you within this time frame. |
| Q11: What are your terms and conditions? |
| (a) |
Your order will be processed and confirmed within 24 hours |
| (b) |
The order will be shipped immediately on confirmation of payment. |
| (c) |
We accept returns on defected merchandise, goods will exchange or credited if returned within 3 days from the date of shipment. |
| (d) |
We hold stock of all items on our website. |
| (e) |
If some of the ordered items are not available, We will send a request to you to provide us alternate codes, and if we don’t receive any response from you then payment will be kept as credit against next order. |
| (f) |
Postage for returning goods or exchange must be borne by customers. |
| (g) |
When you buy from our website you are importing directly from India. You are responsible for paying any import duties and taxes levied by your country. |
| (h) |
Prices shown online are our wholesale prices. |
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| Q12: How much do you charge for shipping? |
| We charge very lower shipping cost. It depends on your order volume. |
| Q13: How should I contact you for queries regarding my order? |
For all queries regarding orders you can send an email to surana_exports@yahoo.co.in mentioning your order confirmation number or you can give us a call at the following numbers +91-294-2523930 or +91-97855 53958. |
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| REFUND POLICY: |
| Q14:What's your refund or exchange policy? |
We provide 7days refund or exchange on the items. The return items should be first authorized by us. All items should be returned as shipped and not used the refund will only be in the case that the product received by you is damaged. The shipping and other charges paid for dispatching the product as well as 15% of the billing value of all returns will be deducted from amount we have received from you. |
| Q15:Can I cancel the order I have confirmed? |
You may cancel the order you have confirmed within 4 days of order confirmation and the amount of the ordered product will be refunded within 5 working days with cancellation conformation through an e-mail. |
The amount received for the ordered product / products will be refunded after deducting 5% of the value of the ordered products as cancellation charges |
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